BetGuard and Ontario casino accounts
BetGuard applies across regulated Ontario online gambling operators. If you enroll, your existing regulated casino accounts are restricted and you cannot create new accounts during the exclusion. Operators must also stop sending direct gambling marketing.
What about account balances?
If you have an outstanding balance or withdrawal, contact the casino’s customer support team about its approved withdrawal process. BetGuard does not replace operator-specific financial support.
Does BetGuard cover physical casinos?
No. BetGuard covers regulated online gambling, not land-based casinos. OLG’s My PlayBreak offers separate self-exclusion options for in-person gambling.
Frequently asked questions
Is BetGuard mandatory for Ontario online casinos?
All operators in Ontario’s regulated online gambling market participate in the centralized BetGuard program.
Can BetGuard block all online gambling worldwide?
No. Its scope is Ontario’s regulated online gambling market.
Does BetGuard cover OLG?
Yes, it includes OLG’s regulated online gaming offerings.
Where can I get support?
Visit BetGuard.ca for program help. For confidential gambling-related support, visit ConnexOntario.
Official resources and sources
For accurate and current program details, consult iGaming Ontario’s BetGuard announcement, BetGuard’s registration guide, and OLG’s My PlayBreak information.
Information reviewed November 2026. Always verify requirements and terms with the official provider.